My Cool Guys Heating and Cooling ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website keepvacool.com or use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out forms on our website, schedule a service, or contact us. This includes:

  • Personal Information: Name, email address, phone number, and service address.

  • Service Information: Details about your HVAC system, home, and service history.

  • Payment Information: Credit card details processed securely through our payment provider (we do not store raw credit card numbers).

2. How We Use Your Information

We use your data for the following legitimate business purposes:

  • To schedule and perform heating and cooling repairs, maintenance, and installations.

  • To communicate with you regarding your appointment status, quotes, and invoices.

  • To send you seasonal service reminders, exclusive coupons, and maintenance tips (only if you have opted in).

  • To improve our website and customer service experience.

3. Text Messaging (SMS) Terms

By providing your phone number and checking the consent box on our contact forms, you consent to receive text messages from My Cool Guys Heating and Cooling regarding your service requests, scheduling, and promotional offers.

  • Consent is optional: You are not required to consent to SMS marketing to purchase our services.

  • Opt-out: You may opt-out of receiving text messages at any time by replying STOP to any message.

  • Privacy: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking

We use cookies and similar tracking technologies to analyze website traffic and improve your browsing experience.

  • Google Analytics & Ads: We use Google Analytics to understand how visitors interact with our site. We may also use Google Ads to display relevant advertisements to you across the internet.

  • Your Control: You can choose to disable cookies through your browser settings, though this may affect the functionality of our website.

5. Data Sharing

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and trusted affiliates for the purposes outlined above.

We may share your information with third-party service providers (such as our CRM Housecall Pro) who help us operate our business, strictly for the purpose of providing services to you.

6. Your Rights

If you are a resident of Virginia, you have specific rights regarding your data. You may contact us to:

  • Request a copy of the personal information we hold about you.

  • Request that we correct or delete your personal information.

  • Opt-out of marketing communications.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

My Cool Guys Heating and Cooling

  • Phone: (571) 454-5550

  • Email: info@keepvacool.com

  • Location: Stafford, VA